Complaint feint
::: 2004-10-25 ::: The Lawyer :::
The Legal Services Complaints Commissioner is on a mission to get the Law Society’s complaints-handling in order and is now equipped with powers to impose a £1m fine. By Jon RobinsIf the Law Society is supping at the last chance saloon over its continuing failure to sort out its act over complaints-handling – as its critics are wont to put it – then it will be the non-lawyer Zahida Manzoor who is calling last orders. It was the Consumers’ Association that made the obvious, but significant, point that it was the profession’s failure to deal with the complaints fiasco that was “the greatest threat to self-regulation” in its response to Sir David Clementi’s review of regulation of the legal profession. Manzoor, as the Legal Services Ombudsman (LSO), is ultimately the arbiter of that.
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